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Failure Notification

Please fill out the form below carefully. We need your information to be able to provide you with qualified support to solve the fault with your machine. Please note, that the fields marked with "*"" are mandatory fields, which we need in every case to provide support.

Additionally, you can add informative pictures, video recordings, etc. to this fault message, which can support our cause analysis.

We reserve the right to charge for services, that occur during the processing of the support, which are not covered by warranty. Billing is based on actual performance time according to our service price list Fb35a in its current version. Please expressly agree to the order under point 9.

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1. Description of malfunctions*
2. PLC - Failure number, failure message
Displayed on operator´s display | Attach screenshot of the fault message as an image file
3. Further failure messages
e.g. robot, motor controller, control module, camera screen, main computer
4. Machine breakdown?
5. At what type of parts does the malfunction occur?
6. In which context does the malfunction occur?
7. Measures / Actions taken so far?
8. Remote connection established?*
9. Remote maintenance/Telephone support ordered?*
Actual expenses are invoiced acc. to XENON´s service price list Fb35.
Declaration of consent Privacy Policy*